Privacy Policy

Last updated: 06/11/2025

At FormaDocs, we respect your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your data when you visit our website, make a purchase, or contact us.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: such as your name, email address, and payment details when you make a purchase or contact us.

  • Order Information: details related to your transactions, downloads, or custom project requests.

  • Website Data: non-personal data such as browser type, device information, and pages visited (collected via cookies or analytics tools).

2. How We Use Your Information

Your information is used to:

  • Process orders, deliver digital files, and manage customer support.

  • Communicate updates, order confirmations, or responses to inquiries.

  • Improve our website, templates, and services based on user behaviour.

  • Send marketing updates only if you have opted in to receive them.

3. How We Store and Protect Your Data

  • All personal information is stored securely and accessible only to authorized team members.

  • Payments are processed through trusted third-party providers such as Shopify Payments, PayPal, or Stripe, and we do not store full credit card information.

  • We implement industry-standard security measures to prevent unauthorized access, alteration, or disclosure.

4. Sharing Your Information

We do not sell or rent your personal data.
We may share limited information only with trusted third parties who help us operate our business, such as:

  • Payment processors (to complete transactions).

  • Email and marketing platforms (to send purchase confirmations or opt-in newsletters).

  • Shopify, our e-commerce platform, which securely hosts this website.

These parties are bound by confidentiality agreements and data protection standards.

5. Cookies

Cookies are small files used to enhance your browsing experience.
You can choose to disable cookies through your browser settings, but some features of the site may not function properly without them.

6. Marketing & Emails

  • You will only receive promotional emails if you have voluntarily subscribed.

  • You can unsubscribe from marketing communications at any time using the link provided in our emails.

7. Your Rights

You have the right to:

  • Access or request a copy of your personal information.

  • Request correction or deletion of your data.

  • Withdraw consent for marketing at any time.

To exercise these rights, contact hello@formadocs.com.au.

8. Changes to This Policy

FormaDocs may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.

9. Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us at:
📧 hello@formadocs.com.au